If You Need Help

If your identity has been compromised in any way or need assistance with credit monitoring enrollment, ID Theft Assist will help you recover. Even with something as simple as a lost wallet or credit card, we can help — 24 hours a day, every day of the year.

What to do:

1) Call the 24-Hour Id Theft Emergency Center using the number located on your plan card or member's kit.

What we will do*:

1. 1) We will ask you to verify your identity with a few simple questions
2. 2) We will ask you for authorization to access your financial records
3. 3) Within seconds of your authorization, we will be able to assess your needs and go through your records with you to see if they have been misused
4. 4) Answer any questions you may have

* For more detailed information about what we do once your identity has been compromised, please see our Benefits and Services page.

If You Need Product Information

1) Frequently Asked Questions

2) You can e–mail us at

3) You can call us at 1–866–MY–ID–911*.

*Please note that this is not our 24/7 Assistance Center. Please refer to the left side of this page if you need assistance with the ITA service.